Privacy Policy

Last updated: 30 July 2026

This Privacy Policy explains how Puja Thakur Narain collects and uses personal data when you visit ptnv2.clousor.in, create an account, place an order, contact us, join our mailing list or use our custom-fit and wishlist features.

Who is responsible

Puja Thakur Narain, Showroom No. 8, Sector 2, Panchkula, Haryana 134109, India, is responsible for the personal data described here. Privacy enquiries may be sent to care@pujathakurnarain.com or +91 99153 11155.

Data we collect and why

• Identity and contact: name, email, phone number, billing/shipping address and account details—to fulfil orders, provide support and manage your account.
• Order and custom-fit: products, sizes, measurements, preferences, order history, returns and support messages—to make, deliver and service your purchase.
• Payment records: payment status, method, transaction reference and limited billing information—to confirm payment, prevent fraud and keep accounting records. Razorpay or another authorised payment provider processes complete card, UPI PIN and banking credentials; we do not receive or store those complete credentials.
• Device and usage: IP address, browser/device information, pages viewed, cookies, cart, wishlist and security logs—to operate, secure and improve the site.
• Marketing preferences: your subscription and consent choices—to send communications you requested. You may unsubscribe at any time.

When we share data

We share only what is reasonably necessary with service providers that support our store, including Hostinger and WordPress/WooCommerce hosting technology, payment processors such as Razorpay, courier and logistics providers, email/communications providers, analytics and security services, and professional advisers. We may also disclose data when required by law, to protect rights and safety, or in connection with a legitimate business transfer. We do not sell personal data.

Cookies

Essential cookies keep the cart, checkout, login, security and preferences working. Optional analytics or marketing cookies may be used only as configured on the site. You can control cookies in your browser, but blocking essential cookies may prevent parts of the store from working.

Retention and security

We keep personal data only for as long as needed for the purposes above, legal, tax and accounting obligations, dispute handling and fraud prevention. We use reasonable technical and organisational safeguards, access controls and secure connections, but no online system is completely risk-free.

Your choices and rights

Subject to applicable law, you may request access to or correction of your personal data, ask for erasure when it is no longer required, withdraw consent, opt out of marketing, or raise a grievance. Withdrawal does not affect processing already carried out and may limit services that require the data. Email care@pujathakurnarain.com with your request; we may need to verify your identity.

Children, external links and changes

The store is not intended for children to place orders independently. A parent or lawful guardian should make purchases for a child. External websites have their own privacy practices. We may update this policy when our services or legal obligations change; the updated date will appear at the top.